A technician sits in the truck for eleven minutes reconstructing what the last tech did, because the notes are in three places and none of them are complete.
A quality engineer spends her Thursday rewriting a deviation report due to formatting and structure issues - not content.
A service contract lapses because the renewal sat in someone's queue during a busy week, and nobody found out until the customer called a competitor.
A loan officer works a pipeline she can't see the bottom of, so the follow-ups that would have closed happen a week late or not at all.
None of these show up on a P&L line. All of them are margin.