For residential HVAC, plumbing, and electrical contractors
Skilled work needs tools built for the people who do it
Growth, customer service, the reviews that bring in the next call: all of it depends on having the right people in the field, and there are never enough of them. Every hour a technician spends on paperwork, or waiting on an answer only a senior tech knows, is an hour off the schedule.
The bottleneck looks different by trade and by shop. A ten-truck plumbing company and a 200-person HVAC and electrical operation have different seasons, different call mixes, and different ways of bringing new techs up to speed. Mare & Oak knows how to scope automation, applications, and data foundations to your trades, your size, and your season, on top of the field service software you already run.
Keep your technicians on the tools
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155,000+
openings a year for HVAC technicians, plumbers, and electricians combined, many of them to replace workers who leave the trade or retire.
U.S. Bureau of Labor Statistics, Occupational Outlook Handbook, 2025–35 projections. Sum of the three occupations; includes commercial work.
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“Skilled trades and technical workers were difficult to find.”
Federal Reserve Beige Book, national summary of business contacts' reports, September 2026.
You can't hire your way out of a shortage the whole industry shares. You can stop spending your technicians' hours on work that doesn't need a license: writing up the job, chasing parts and photos, filling out the forms, following up on the estimate. That preparation follows patterns, which is exactly the work agents handle well. Hand it off, and every tech you have covers more calls.
Agents that handle the work around the work
Agents draft the job summary from the tech's notes and photos, prepare the estimate and the follow-up, and keep the ticket complete for the office. Your techs decide the fix and your dispatchers run the board; the agents handle the paperwork.
Book a Call →Put your best tech's experience in every truck
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48 of 100
people who start a trades apprenticeship finish it.
Burning Glass Institute, America's Skilled Trades Dashboard, 2026 edition. Federal apprenticeship registration records.
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62%
of contractors surveyed expect to use press fittings by 2027, mainly because new technicians learn them far faster than brazing and soldering.
ACCA, Contractor of the Future Study, 2025. Survey of 1,000+ HVACR contractors.
New technicians learn alongside experienced ones, but in peak season there's never enough time for a senior tech to ride along. Contractors are already changing how the work gets done so new techs get productive sooner. Purpose-built applications do the same for what your senior techs know: the equipment history, the fix that worked last time, the checklist they run without thinking, in front of whoever is standing at the unit.
Applications built for the technician in the field
Purpose-built tools for work generic software handles poorly, such as a guided diagnostic app that puts equipment history, past fixes, and your senior techs' know-how in front of a newer tech on the job.
Book a Call →Grow without waiting on the next hire
Every contractor is competing for the same technicians. The shops that pull ahead won't only be the ones that hire best; they'll be the ones that get the most out of every tech they have. Take the office work off the truck, put your best tech's experience in every truck, and let your people spend their day on the work only they can do.
Book a Call →You already have the data. It just isn't working for you.
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56%
of contractors surveyed have field service management software, but most use it like “a glorified QuickBooks,” mainly for invoicing.
ACCA, Contractor of the Future Study, 2025. Survey of 1,000+ HVACR contractors.
Every job already produces the information that would tell you which techs need support, which equipment keeps coming back, and which calls actually make money. It's split across the dispatch board, the invoice, the parts order, and the tech's notes. Connect it under shared definitions and the patterns show up, and agents work from the same job history your best tech carries in their head.
A data foundation your whole shop can rely on
Dispatch, job, invoice, parts, and agreement data connected under shared definitions, so you can see revenue and callbacks by job type and by season, and agents work from the same facts your team does.
Book a Call →